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DIGITAL BANKING

DIGITAL BANKING

It is no secret that more and more customers use services via smartphones. The well-known stories about digital banking that have disrupted the current status quo in the banking industry are forcing traditional banks to accelerate their digitalization.

And thus we have the experience and know-how in digital banking and have in-house development teams that can help banks.

BAAS DEVELOPMENT
We are assisting and leading the transformation of traditional banking with legacy infrastructure to fintech-friendly enterprises. That includes implementation of middleware and API layers, creation of a partners portal and unification of core banking services.
INTEGRATIONS WITH PARTNERS (retailers, telecoms, payment providers, etc.)
It is a clear trend for embedding banking and financial services into daily consumer services. So, banks are moving closer to the places where financial services are needed. Implementation of that concept requires tight integration between banking and its partners (retailers, e-commerce, telecom, etc). We have successfully been delivering banking integrations for more than seven years, and have proven track of records in building secured and flexible integrations that work under high load.
FRONT-END SOLUTIONS FOR CUSTOMERS
Digital banks are mostly associated with consumers with fancy mobile apps. Together with our UX partner Alty.co we are using a holistic approach, which lets us build not only a nice looking mobile app, but also a convenient experience for the target audiences. Before building any designs and wireframes we are always starting with a detailed focus group and market research.

DIGITAL BANKING CASE STUDY

Digital Bank Development in Messengers
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How can one acquire more customers via native channels they have already opted into and used?
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OPEN API & MIDDLEWARE

OPEN API & MIDDLEWARE

In a fast-moving world, enterprises can not always rely on building and delivering the ultimate end customer experience. What about giving opportunities to other players and partners to leverage existing core processes and procedures?

PSD2 regulation and the banking as a service concept require building clear, intuitive APIs, including sandboxes for developers and destructing all the complexity of internal infrastructure.

We help banks and financial institutions to become open for external partners while maintaining the core expertise and ensuring the highest level of security. We are building middleware layers that are taking care of the complexity of various back-office applications as well as third-party applications, security that helps to provide a simple interface for business and front-end applications.

INTEGRATION AND ORCHESTRATION OF LEGACY BACKEND SYSTEMS
The majority of core banking systems have been deployed early on in this centure. This currently is an obstacle for digital transformation of the banks, as those systems have not been designed for rapid business and product changes. So we are helping banks to deliver clear, secured and well-documented APIs for the existing legacy banking systems, which is the key enabling factor for digital transformation of a bank.
DEVELOPMENT PORTALS FOR NEOBANKS AND BAAS
Banks that consider implementation of various integrations with third-party organizations need to build a speсific infrastructure for that. This includes a development portal with sandbox and the ability to test connectivity with banking APIs, documentation and partner support, runtime analytics and more. Deployment of a development portal will help reduce the onboarding cost for new partners and enable the growth of banking eco systems.
PSD2-LIKE INITIATIVE ENABLING
In a nutshell, that requires opening banking services for fintechs and other stakeholders. So we are helping banks to unify and stream line data and services, thus making them ready for PSD2 initiative implementation.

OPEN API & MIDDLEWARE CASE STUDY

Middleware Implementation for Banks
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Banks become flexible and it’s faster to launch new banking products with Middleware implementation.

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CUSTOMIZED CRM

CUSTOMIZED CRM

We are building a CRM system for the clients with large customer bases (over 100,000 of customers per month), which demand a tailor-made solution for very specific needs and use cases. The philosophy of our solution is to give the marketing team a tool where they can define flexible communication, funnels and use upsell/cross activities

CORE CLIENT BASE SYSTEM
With many enterprises we see that customer-related data is stored in different systems and solutions, which limits the ability to have a holistic view on the customer base and execute various marketing activities (cross/up sells, reactivations, etc.). That is why implementation of every customer management system starts with designing and creating a customer database, which serves as a golden source of customer-related information. This database contains a unique customer ID both for leads and customers, and gathers all the information about any interaction between the company and enterprise.
REAL-TIME ENGINE FOR UPSELL, CROSS SELL, CUSTOMER REACTIVATION
Enterprises with a large consumer base (Over 100,000 monthly customers) require a flexible engine that could define, execute, monitor and analyze all the consumer interaction. At the heart of our solution is a low-code platform installed on top of a client-based system, which enables creation of automated communication campaigns without a need to touch the code.

CRM CASE STUDY

Custom CRM Development
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How Custom CRM helps to increase customers’ orders by 8.5%.

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CONVERSATIONAL BANKING

CONVERSATIONAL BANKING

Messengers are one of the most popular applications world wide, so we are helping businesses to engage, sell and service their consumers in WhatsApp, Telegram, Viber and Facebook. We are ranked by Clutch.co as the leading chatbot development company worldwide

BOT COMMERCE SOLUTIONS
Chatbots or applications in messangers are a powerful channel for selling products and services. Solutions in messengers usually provide a higher conversion rate due to 1) native integration between social media ads and messengers 2) no need to install and setup any app for the start of conversation.
CONTACT CENTER AUTOMATION
Сontact Center Automation is one of the most common use cases for chatbots. Chatbots are giving an opportunity to solve customers queries more quickly and with less cost. Try virtual assistants that help your business 24/7.

CONVERSATIONAL BANKING CASE STUDY

Development of a Banking Chatbot in Messengers
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How our chatbot development has helped a bank to acquire new customers.

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