Omnichannel Communicational Platform “Rush”

Automation of Customer Support: All of Your Customers’ Preferred Channels in One Place

8 months ago

1246

To build a solution for effective communication and overcome the problem of keeping in touch with clients through different communication channels.

Information about Our Client

Rush is an omnichannel communication platform. It gathers all the customer messaging from different communication channels in one place to boost the performance of marketing, sales, and customer support teams.

The Situation on the Market and Business Challenge

Poor communication costs a lot to the business. The statistics demonstrate that it might lead to increased costs, missed deadlines, eroded brand reputation, and decreased productivity.

Talking about numbers, the Grammarly Report on the State of Business Communication demonstrates the following cost of ineffective communication for an average company.

According to a report by Holmes, the total estimated cost of miscommunication might reach more than $37 billion. Still, the solution to that problem exists. Businesses can be in harmony and comfort if the right communication approach and a well-fitting communication solution is used. It can help to prevent stress and burnout of personnel, enhance collaboration, as well as bring attention to employee experience and engagement.

Solution

To tackle the challenge we created an omnichannel communication platform that keeps all the communication in one place and provides routine tasks automation..

1. Shared Inbox

To avoid the cross-channel messaging hell we developed a shared inbox for users to communicate with clients coming through different messaging channels. Shared inbox integrates with Messenger, Instagram, Viber, Telegram, Discord, LinkedIn, WhatsApp, Slack, WeChat, Twitter, Youtube, and Line.

2. Cross-Channel Customer Profiles

Rush stores data about customers and identifies them regardless of the channel they are using. For example, if John Smith contacted the company through WhatsApp on Monday but used Messenger on Wednesday, he will still be recognized by Rush as the same client. Additionally, marketing and sales teams can use the data stored in the client’s profile to create more targeted offers.

3. Communication History

It’s important to keep track of things when dealing with communication with clients. With Rush, you can check the communication history to understand the background of the current conversation and analyze the customer’s past experience to provide a more personalized and precise response.

4. Contacts List Import

We developed a contact list import to automate the adding contacts process. Rush allows you to fill your contacts database in a few clicks by uploading a contacts file or importing them directly from your CRM.

5. Templates

To speed up the response time we embedded a template generator. With the help of it, you can generate answers to the most common questions in advance, and send them in two clicks.

6. File Uploads

Communication between company representatives and a customer often requires files in addition to words. We added file uploads to help both sides to collaborate effectively.

Technologies

Integrations

Results

Rush reports the following on-average growth from the clients using their application:

+20% in Net Promoter Score
+14% in Profit
+17% in Customer Return Ratio
3 times faster Response Rate

RESULTS

Rush makes customer support simple and efficient. Just try it, and you will never wish to come back to communication without “Rush”!

Wish to provide your clients with a better communication experience? Contact us at success@42flows.tech

Want to read more about the digital solutions of our company? You are welcome to explore our Case Study section.

Contact Us:

MORE CASES

Bot Commerce Platform: Customer-Centric Banking Solution

Banking chatbots considerably help to manage requests efficiently and swiftly, delivering personalized services and anticipating customer actions. Our banking solution “Bot Commerce Platform” helped our client to increase the number of small and medium business accounts opened, and to increase the turnover of Internet acquiring while providing numerous other important benefits.

E-commerce Platform for the Chain of Supermarkets “VARUS”

Our company has developed an e-commerce platform for the chain of the supermarkets “VARUS”. Thanks to this solution, our client managed to digitally transform the business, while increasing the amount of customers, and raising the number of daily sales. Read more to explore the case in more detail.

Efficient Embedded Finance Platform for Bank

We helped the bank to create an embedded finance platform for neo-banks, retail, and gas stations, which became an efficient, progressive and convenient solution for our client.

Investment Insights and Automation App “Daizy”

Today, investment advisor app development can help to build a profitable business. It provides a wide variety of opportunities: monetization from the app by commissioning the trading, offering premium features, selling it to a large financial corporation, and many others. Our investment insights and automation app “Daizy” is a true success story in the financial investments market. It provides the full view of the investment performance and explains the impact and risks related to it. Interested in the development of your own investment advisor app? Continue reading.