Conditions on the Market and Business Challenge
Today, the pharmaceutical market is growing rapidly and dynamically, but at the same time, it is very competitive. With the increase in the number of pharmacies of different networks, in order to stay afloat on the market, it is necessary to offer something more than a wide range of drugs at affordable prices.
In addition, with the beginning of the Covid-19 pandemics, the workload on pharmacies has increased many times, so naturally, there was a problem with assistance to pharmacy staff. In such conditions, the digitalization of pharmaceutical services has become the basis of security of the pharmaceutical industry and helped to optimize their work. Our task was to create a chatbot that would help the АНЦ to optimize the work of the pharmacy network and make it more efficient.