Business Challenge of PrivatBank
PrivatBank is partnering with a lot of small and medium businesses. The analysis of the market shows that people do not like spending their time waiting for their order or staying in a long queue. This problem inevitably leads to dissatisfied customers and consequently loss in revenue, loyalty and reputation. Understanding the demand on the market, Privatbank came to us for the solution, setting the following goals:
- An increase in the number of small and medium business accounts opened;
- Increasing the turnover of Internet acquiring;
- Boost in loyalty of the bank’s customers;
- Increase profits;
- Increase in cashless payments of the bank;
- Digitalization of bank’s services.